1. Our approach
Access to dental information and appointment pathways should not depend on a particular device, input method, or way of reading a page.
Our target is the Web Content Accessibility Guidelines 2.1 Level AA. This is a target for ongoing work, not a claim that every page, component, third-party service, or user journey completely conforms.
Accessibility work is ongoing because content, browsers, assistive technologies, and site components change over time.
2. Website accessibility basics
The site currently includes these practical foundations:
- A skip link that moves keyboard focus to the main page content.
- Page landmarks, headings, navigation elements, lists, and form labels in core layouts.
- Keyboard-operable navigation controls, buttons, links, and common forms.
- Visible focus styles for many interactive controls.
- Reduced-motion handling in major site components when the browser preference is enabled.
- Text alternatives for content images and empty alternative text for many decorative images.
- Responsive layouts intended to remain usable across mobile, tablet, and desktop widths.
3. How we check the site
The codebase includes automated accessibility checks for representative routes and interaction patterns. Site work also includes keyboard and responsive-layout checks.
Automated tools can identify some issues, including certain markup, naming, and contrast problems. They cannot assess every reading order, interaction, content meaning, cognitive barrier, or assistive technology experience.
Automated results must therefore be treated as one part of review, not proof of complete WCAG conformance.
4. Known limits and ongoing work
We continue to review the site and may find issues that are not yet documented. Areas that may need further work include:
- Complex menus, accordions, filters, and other interactive components across different browser and assistive technology combinations.
- Very high zoom levels, unusual text spacing, and narrow viewport combinations.
- Older pages or newly added content that may not yet match the current component standards.
- Third-party booking, payment, map, or form services that have their own interfaces and accessibility behaviour.
- Broader manual review with users of assistive technology.
If a page does not work for you, please tell us which page, what you were trying to do, and the browser or assistive technology involved if you are comfortable sharing that information.
5. Request help or an alternative pathway
If you cannot access information, complete an online action, or use the booking interface, contact the clinic by phone or email.
The team can help with appointment information, explain content by phone, or discuss another practical way to provide the information you need.
Tell us what you were trying to access and the format or assistance that would help.
6. Physical access at a clinic
Physical access needs differ, and this statement does not make a blanket claim about the entry, parking, doorway, bathroom, or treatment-room features at every clinic.
Contact the clinic before your visit to describe the access support you need. The team can confirm current conditions and discuss reasonable assistance where available.
Location pages provide current address, parking, public transport, and arrival information:
7. Report an accessibility barrier
We welcome clear reports about accessibility barriers. Include the page address, the task you were attempting, and what happened. Screenshots are helpful when practical, but they are not required.
We will review accessibility feedback and respond as soon as practicable. The time required can vary depending on the issue and whether a third-party service is involved.
Use email or phone to report a website barrier or request assistance.